Friday, March 3, 2017

Twitter Takes User Safety to New Levels

Press release

Manila, 2 March 2017 - Twitter today is announcing new updates on Safety. During the past few weeks alone, there has been a number of changes on this front; including updating how users can report abusive Tweetsstopping the creation of new abusive accountsimplementing safer search resultscollapsing abusive or low-quality Tweets, and reducing notifications from conversations started by people who has been blocked or muted.

Ed Ho, VP of Engineering, Twitter stated that, “We’ve seen an impact from these updates and we appreciate and value all of your feedback along the way. This week we’re introducing additional updates that leverage our technology to reduce abusive content, give you more tools to control your experience, and communicate more clearly about actions we take.”

1.       Leveraging Twitter’s technology to reduce abusive content
Twitter is working to identify accounts as they’re engaging in abusive behavior, even if this behavior hasn’t been reported. Then, the company is taking action by limiting certain account functionality for a set amount of time, such as allowing only their followers to see their Tweets. For example, this change could come into effect if an account is repeatedly Tweeting without solicitation at non-followers or engaging in patterns of abusive behavior that is in violation of the Twitter Rules. The platform supports freedom to share any viewpoint, but if an account continues to repeatedly violate the Twitter Rules, they will consider taking further action.

Ed Ho added, “We aim to only act on accounts when we’re confident, based on our algorithms, that their behavior is abusive. Since these tools are new we will sometimes make mistakes, but know that we are actively working to improve and iterate on them everyday.”

2.                   Giving users more control with additional tools
Twitter is introducing new filtering options for users notifications to give them more control over what they see from certain types of accounts, like those without a profile photo, unverified email addresses or phone numbers. Many people requested more filter options for their notifications, and we’re excited to bring these to everyone on Twitter.

The platform is also expanding mute feature to build on the work they did in November which let users remove certain keywords, phrases, or entire conversations from your notifications. Now, people will be able to mute from their home timeline and they can decide how long this content is muted – one day, one week, one month, or indefinitely. This was another big request from users and will be rolled out soon.

3.                   Communicating more clearly about the actions we take

Twitter is continuing to improve the transparency and openness of the reporting process. You’ll start to hear more from us about accounts or Tweets that you’ve reported to our support teams – both when you report harassment directed at you or another account. Users will be notified when Twitter received their reports and informed if there are further action taken. This will all be visible in users’ notifications tab on the app.

“We’re learning a lot as we continue our work to make Twitter safer – not just from the changes we ship but also from themistakes we make, and of course, from feedback shared by users. We appreciate your patience and support, especially as we roll out these changes globally and in every language represented on the platform in the coming days and weeks. More to come soon and in the meantime, watch for additional updates from @TwitterSafety,” said Ed Ho.

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