The R&E Group of Taxi -- Nine
Stars, Sturdy, EFE and R&E fleet have started using its own Global
Positioning System (GPS) enabled dispatching systemwith its very own taxi
booking app.
The integrated R&E taxi
dispatching system will automatically take bookings received from the R&E
call centre and booking app and assign them to the nearest available taxi in
the area.
R&E taxi drivers can easily
monitor and respond to incoming job orders through a GPS –enabled 7-inch
monitor installed on each taxi unit. This results in faster response time from
the point of order to passenger pick-up.
R&E partnered with local
tech-solutions firm Govago Inc., which brought the Singapore-based transport system
in the country.
Govago Managing Director Dennis
Ng said that the innovation is a timely opportunity for the R&E group as
the Department of Transportation and Communications (DOTC) urges Taxi operators
to modernize and shift to tech-based land transport services and solutions.
“We provide a tried and tested
full fleet management system that can help taxi operators like R&E to
maximize their revenue and give the riding public a convenient and
user-friendly tech-based solution.”
Dennis shares that R&E
preferred to use the 7-inch monitor over the usual mobile phone device used by
other taxi booking app providers because of its reliability and safety.
“Dispatching systems using mobile
phone devices are dependent on the device’s battery. If the mobile phone is
turned off, it can no longer receive bookings or dispatches. The R&E
dispatching system is triggered by engine power which informs the call centre
whether a taxi is running or not.
“More importantly, the use of
mobile phones while driving is a hazardous practice for drivers.”
According to R&E group
representative Ramil Enriquez, “The development of a GPS enabled dispatching
system and booking app is aimed at better customer service and efficient fleet
management. Most importantly, we want to
build a sustainable working relationship with our drivers.
“With our own system, R&E
drivers can build a stronger and more stable income as they no longer need to
rely on other taxi booking apps for additional income.”
Ramil added that the R&E
dispatching system is equipped with an emergency button that allow their
drivers to immediately alert the R&E
call centre during emergency situations
such as hold-ups or vehicle break downs.
To date, 500 taxis from the
R&E group have been installed with the system and are readily available for
online booking orders. Passengers can easily download the R&E Taxi booking
app from the Apple App store or Android Playstore.
Ramil stressed that bookings made
through the R&E app assure passengers that they are exclusively served by
R&E taxis only.
“The R&E group of taxis share
one unified hub. In the event that items are accidentally left behind, we can
easily track and trace it for our passengers through their booking details.”
Passengers can also call the
R&E call centre at 362.1890.
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