Pet Retailers, Manufacturers and
Distributors Rely on NetSuite to Run End-to-end Business Operations and Expand
Omnichannel Sales
MANILA,
Philippines — August
12, 2013—NetSuite Inc.
(NYSE: N), the industry's leading provider of cloud-based financials / ERP and omnichannel commerce software suites, today announced new customer wins in the
pet goods sector, a $55.5 billion industry in the U.S. alone1 .
The new wins announced today include fast-growing companies like Dog is Good,
Happy Jack, Pup-Pee Solutions, Ruffwear and Pet Lifestyle And You (P.L.A.Y).
These companies have replaced disparate and outdated on-premise systems with
NetSuite's single integrated suite of business management software, providing
omnichannel B2B and B2C sales, financials, inventory and order
management, manufacturing and
Pet goods
companies running NetSuite report that they are growing revenues, optimizing
inventory management, dramatically improving productivity, building stronger
customer and partner relationships, and expanding B2B and B2C sales channels
atop the NetSuite SuiteCommerce platform. SuiteCommerce addresses key
omnichannel challenges and delivers critical business advantages, including a
360-degree view into customer relationships, real-time data visibility and
analytics, real-time inventory management, a dynamic web storefront, efficient
order management, and multi-language and multi-website management. NetSuite
will be at the SuperZoo pet industry trade show in Las Vegas this week, hosted
by the World Pet Association and attended by pet retailers and suppliers from
more than 50 countries. For more information, please visit www.netsuite.com/
With NetSuite,
pet goods merchants are better able to serve their customers through anytime,
anywhere access to real-time information on sales, profitability, inventory,
suppliers, B2B and B2C customers, and more. By eliminating the high capital
expenditures and unproductive, ongoing IT maintenance and troubleshooting
required with in-house systems in favor of the NetSuite cloud, pet goods
companies are channeling resources into delivering innovative and quality
products, expanding into new markets and delivering a superior omnichannel
customer experience across their websites, call centers, direct sales and other
touchpoints. NetSuite's integrated suite makes real-time business information
available on-demand, driving informed business decisions and eliminating the
delays and inefficiency of piecing together data from disjointed applications
and relying on spreadsheets to cobble together fragile business views, as is
typical in on-premise environments. With NetSuite, distributors and
manufacturers of products for dogs, cats and other family members—are able to:
·
Improve supply chain operations with
integrated inventory and order management, and build demand forecasts with
real-time data, reducing excess inventory or the risk of stock outs.
·
Provide a real-time, 360-degree view
of the business by seamlessly integrating financials / ERP, CRM and Ecommerce,
empowering businesses to manage their interactions directly with consumers,
other businesses and trading partners.
·
Allow data to flow seamlessly to
wholesale distributors and their trading partners, to ensure communication is
in lockstep with the same data, audit trails and real-time accuracy at every
stage.
·
Let stakeholders share container,
pallet, location, forecasting, scheduling and unit-level data while
collaborating on a common cloud platform.
·
Manage all transactions and
associated customer interactions regardless of touchpoint.
"NetSuite
customers in the pet goods industry are no longer losing out on growth
opportunities in fragmented environments of stovepiped applications," said
Roman Bukary, NetSuite VP and GM of Manufacturing and Wholesale Distribution.
"We're gratified to see so many pet goods companies thrive in the pet
goods sector by taking advantage of the benefits of cloud ERP, CRM and
Ecommerce."
The expanding
NetSuite customer base of pet goods retailers and manufacturers includes:
Dog is Good (www.dogisgood.com), a Los Alamitos, Calif.-based merchant of canine-themed
t-shirts, coffee mugs, art, gifts and more for dog lovers, has dramatically
improved business efficiency and productivity since implementing NetSuite in
the Fall of 2012 to replace QuickBooks, ProStores, ShipWorks, Brandboom and
other disparate systems. Dog is Good, founded in 2008, leverages NetSuite for sales
force automation that has helped increase the number of retailers stocking Dog
is Good products to several hundred in the U.S. and Canada; and for financials,
inventory management and fulfillment from its California warehouse, NetSuite
SuiteCommerce powers Dog is Good's B2C store and B2B portal, enabling retail
buyers to order products, access discount pricing, and more, in a
password-protected environment. Dog is Good is saving at least 20 hours a month
compared to its previous manual order management and fulfillment processes,
while a process to calculate sales commissions and royalties has been reduced
from seven hours to 1.5 hours. By switching to a cloud-based solution, Dog is
Good has eliminated the expense and headaches of its previous multi-vendor
environment. "With NetSuite, everything is tied together," said Dog
is Good Co-founder Jon Kurtz. "Our order management and inventory are in
real-time, and we do not need to manually enter orders into QuickBooks. We're
poised for growth with NetSuite and no matter how big we get, I know we'll
never have to add infrastructure or invest in another system."
Happy Jack (www.happyjackinc.com), a manufacturer of animal health products in Snow Hill,
N.C., has revolutionized its business operations since installing NetSuite in
2004 to replace an antiquated, custom-built MS-DOS application with limited
functionality that resulted in numerous paper-based processes. Selected over a
competing Everest Software application, NetSuite has given Happy Jack
breakthrough efficiency, visibility and control over a complex mix of inventory
components sourced from more than 800 suppliers that go into its products to
treat fleas and ticks, worms, ear and skin maladies, and more. Happy Jack can
track inventory at the item level in real time and better understand costs to
optimize pricing, while NetSuite helps the company streamline production at
about 12 U.S outsourced manufacturers as well as internal assembly processes. The
solution also improves Happy Jack's compliance with federal and state
regulations governing medicines, such as strengthening product recall readiness
with on-demand data on product lots, shipment dates and buyers. Since going
live, Happy Jack has increased sales by about 40 percent and expanded its
channel to 3,000 dealer locations in the U.S. while running three
SuiteCommerce-based webstores that draw from a single data set, including the www.kennelvax.com
direct-to-consumer site. "NetSuite has revolutionized our business on
every level," said Manning Exum, Happy Jack Chief Operations Officer.
"What used to take us hours, from hunting down an invoice to even entering
orders, can now be done in minutes. NetSuite is a constantly evolving and
improving system, and I don't know what we'd do without it."
Pet
Lifestyle And You (P.L.A.Y.) (www.petplay.com), a San Francisco-based maker of high-quality dog beds,
toys and accessories, has achieved 70 percent year-over-year growth since it
launched its business on NetSuite in 2010. The company co-founder, Will Chen, a
former management consultant, knew about the growing pains of a small company
built on a collection of disparate on-premise solutions, which is why after
comparing NetSuite to SAP, Oracle and Zoho, P.L.A.Y. selected NetSuite for its
centralized platform that efficiently accommodates any degree of business
growth without the need for a costly and disruptive overhaul in several years.
P.L.A.Y relies
on NetSuite for financials and payroll, inventory management and fulfillment
via a third-party logistics (3PL) provider. P.L.A.Y. is also leveraging
NetSuite Order Management for Magento to process orders coming from its
Magento-powered B2C Ecommerce site. With NetSuite, P.L.A.Y. has rapidly grown
to 500 retail store partners in North America and a dozen international
distributor partnerships across Europe, Asia and Canada, while NetSuite CRM
supports the lead-to-cash cycle and sales analytics. "NetSuite is
excellent because it offers a holistic solution with almost all the
functionality our company could need," Chen said. "Scalability is an
outstanding aspect of the NetSuite solution—it's intuitive and easy to use, and
as long as I have the Internet, I can run my business from anywhere. That's a
huge advantage of running our business in the cloud."
Pup-Pee
Solutions (www.thepetloo.com), founded in Australia in 2003, is a leading provider of
pet waste management products with its Pet Loo brand. It scaled a new U.S.
business unit from several thousand dollars in revenue to several million after
implementing NetSuite in 2010 to run operations in the U.S. and Australia.
Selected over Intacct, Microsoft Dynamics Great Plains and QuickBooks, NetSuite
replaced an inefficient MYOB system that offered poor visibility. With
NetSuite, order-to-cash processes that used to involve 15 manual steps have
been reduced to just three clicks, enabling the company to channel resources
into rapid growth. Using NetSuite ERP, CRM and SuiteCommerce for a
direct-to-consumer Ecommerce site, the Los Angeles-based Pet Loo expanded its
B2B and B2C business to 84 countries and more than 3,000 retail stores while
streamlining business processes. "NetSuite significantly increased our
productivity while reducing errors in manual labor and data re-entry, and the
global business transparency at an executive level with up-to-the-minute information
is fantastic," said Tobi Skovron, Pup-Pee Solutions Founder. "There's
no way we could have grown as much as we have without NetSuite."
Ruffwear (www.ruffwear.com), based in Bend, Ore., a manufacturer and merchant of
dog packs, beds, toys, leashes and other gear, has been able to focus on its
core competency of designing and developing innovative dog gear without
worrying about servers and on-premise software since implementing NetSuite in
2005 to replace FileMaker Pro. With the ability to make data-driven business
decisions, Ruffwear has seen steady revenue while expanding sales across a
direct-to-consumer webstore, international distributors in about 30 countries and
a retail network that includes REI, Altrec, Bass Pro Shops and Amazon. Ruffwear
has leveraged the customizability available with NetSuite SuiteCommerce to
offer customers a visually striking and richly functional shopping experience,
with a self-service portal for B2B merchants. Ruffwear also takes advantage of
solutions for enhanced shipping from NetSuite partner Oz Development to extend
the platform to meet unique business needs. "NetSuite gave us instant
access to valuable best practices to help us restructure the workflow of our
back office," said Ruffwear President Will Blount.
About
SuiteCommerce
NetSuite
SuiteCommerce enables B2C and B2B merchants, manufacturers and distributors to
seamlessly connect every step of a multi-channel, multi-location business—from
Ecommerce, POS and order management to merchandising, marketing, inventory,
financials and customer support. Featuring an advanced webstore that allows the
creation of uniquely branded and personalized shopping experiences optimized
for multiple devices, SuiteCommerce empowers businesses to run across multiple
touchpoints—web, brick-and-mortar stores, social, mobile—all from a single,
unified cloud-based commerce system that provides unprecedented visibility into
your business and customers. Please visit www.suitecommerce.com fo
Today, more
than 16,000 companies and subsidiaries depend on NetSuite to run complex,
mission-critical business processes globally in the cloud. Since its inception
in 1998, NetSuite has established itself as the leading provider of
enterprise-class cloud financials/ERP suites for divisions of large enterprises
and mid-sized organizations seeking to upgrade their antiquated client/server
ERP systems. NetSuite excels at streamlining business operations as
demonstrated in a recent Gartner study naming NetSuite as the fastest growing
financial management software vendor on a global basis. NetSuite continues its
success in delivering the best cloud ERP/financials suites to businesses around
the world, enabling them to lower IT costs significantly while increasing
productivity, as the global adoption of the cloud is accelerating.
1 American Pet Products Association, "Pet
Industry Market Size & Ownership Statistics," http://www.
